Month: February 2018

The future of voice – six step survival guide for contact centers

Written by
Annika Edberg
Voice According to Annika Edberg at Teleopti, voice is no longer the endangered species many would have us believe. It all comes down to adaptability and flexible workforce management (WFM). Voice may no longer be at the top of everyone’s...
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Contact Center Performance & KPIs, Contact Center Planning with AI & Digitalization, Contact Center Savings and Efficiency, Improving Customer Satisfaction Using WFM , , , , , , , , , , , , 2 Comments

Out with the old, in with the new – 5 old habits to consign to history

Written by
Jeremy Hamill-Keays
old habits According to Jeremy Hamill-Keays, old habits are hard to break and the use of technology is no different. Here, he recommends 5 approaches to contact center management that can be consigned to history. Innovation is everywhere and it can...
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Contact Center Planning with AI & Digitalization, organizational efficiency, productivity, Training Planning for Customer Service , , , , , , , , , , , , , , , Leave a Comment

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