Dennis David Müllert is the Director of Business Development for Teleopti, LATAM region. In this role he is responsible for the strategic planning and positioning of Teleopti’s Workforce Management and Planning system from a business solution approach. Dennis oversees the strategic execution and success of Teleopti in the region while liasing with Engineering, Sales, Company leadership, Channels, and Marketing to help drive brand recognition as well as product additions and enhancements. Dennis has over 25 years of experience in contact center management and prior to assuming this role, he served contact center business leader, as well as contact center operational technology coach and consultant for various contact center software development firms. Dennis was also responsible for leading contact center business for Avaya and for Royal Caribbean International, one of the largest cruise lines in the world, where he participated in the definition of the selection processes and technology to streamline contact center operations.