Marketing Coordinator

Author Description

Mariam Akkar

Mariam Akkar is Marketing Coordinator for Teleopti in the Middle East and North African regions. She joined Teleopti back in the year 2013 and has had the pleasure of working with an amazing team, from different regions, and different professional backgrounds, learning a lot about workforce management and marketing automation.

24 November 2016

Employee turnover: A Pandora’s box for your contact center!

Written by Mariam Akkar

Should the technological evolution continue at its current pace, all contact centers, even those that pride themselves on being the best, will eventually run out of luck if they fail to keep attrition rates under control. Barbara, Team Manager...

Agent empowerment, Agent motivation, Automation, Employee turnover, productivity, workforce management agent preferences, attrition rates, employee empowerment, employee turnover, from excel to wfm, gamification, HRMS systems, preference handling, seamless integrations, shift trading, vacation planner, workforce management Leave a Comment

29 April 2016

Leave the “If it ain’t broke, don’t fix it” mentality behind!

Written by Mariam Akkar

Why trading your manual spreadsheets for an automated WFM tool is a wise decision! Rolling out a new workforce-management (WFM) system is scary – I get that! What’s even scarier though is holding on to rudimentary methods in a...

Automation, Change Management, Efficiency adherence, attrition, automated WFM, from excel to wfm, retention strategy, save time, work-life balance Leave a Comment