Author Description

Mariam Akkar
Mariam Akkar

Mariam Akkar is Marketing Coordinator for Teleopti in the Middle East and North African regions. She joined Teleopti back in the year 2013 and has had the pleasure of working with an amazing team, from different regions, and different professional backgrounds, learning a lot about workforce management and marketing automation.

Employee turnover: A Pandora’s box for your contact center!

Written by
Mariam Akkar
employee turnover Should the technological evolution continue at its current pace, all contact centers, even those that pride themselves on being the best, will eventually run out of luck if they fail to keep attrition rates under control. Barbara, Team Manager...
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Agent empowerment, Agent motivation, Automation, Employee Engagement, Employee turnover, productivity, workforce management , , , , , , , , , , , Leave a Comment

Leave the “If it ain’t broke, don’t fix it” mentality behind!

Written by
Mariam Akkar
mentality Why trading your manual spreadsheets for an automated WFM tool is a wise decision! Rolling out a new workforce-management (WFM) system is scary – I get that! What’s even scarier though is holding on to rudimentary methods in a...
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Automation, Change Management, Efficiency , , , , , , Leave a Comment