I’ve been in the call centre industry for the last 17 years, working for companies such as BT, Marks and Spencer and Vodafone. My roles have been varied from Sales Agent, Customer Care, Technical Support to working in a real-time team. I joined the outsourcer Webhelp’s planning team when they were moving their WFM services offshore in Teleopti WFM and helped them manage the transition of all agents and work streams from Teleopti WFM version 6 to 7. Although I was very happy at Webhelp, I had to apply when I saw the job at Teleopti advertised. Teleopti has such an amazing working culture along with a fantastic product, I had to be a part of the team.