Autumn 2015 blog series: “Workforce Management in the making – how’s it done and who’s behind it all?” – Number 3 of 5 postings. Stay tuned weekly! Per-Arne Karlsson: I first came in contact with Teleopti in 1994 – as...
I was reading an article in the Huffington Post about misheard song lyrics and, in a roundabout way, brought to mind the challenges WFM and operations partners face while communicating with each other. I don’t know how many times...