Tag: agent satisfaction

Looking back on the cloud

Written by
Jeremy Hamill-Keays
cloud Years after predicting the future of cloud-based workforce management, Teleopti’s Product Manager Jeremy Hamill-Keays reveals the real state of affairs in contact centers today. Contact centers are leading the way as the cloud becomes an accepted platform for a...
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Cloud-Based Contact Centers, Engage Customer Service Staff, Savings and Efficiency, Understanding Workforce Planning , , , , , , , , , , , , Leave a Comment

Agent satisfaction vs. agent engagement – promoting the latter

Written by
Mervyn Lim
Agent Satisfaction When my father retired, he had worked for the same company for 40 years. Why he stayed with the same company throughout his whole career was because he was “happy” with his job; he had job satisfaction. Back in...
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Customer Satisfaction Using WFM, Engage Customer Service Staff, Performance & KPIs , , , Leave a Comment

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