Years after predicting the future of cloud-based workforce management, Teleopti’s Product Manager Jeremy Hamill-Keays reveals the real state of affairs in contact centers today. Contact centers are leading the way as the cloud becomes an accepted platform for a...
When my father retired, he had worked for the same company for 40 years. Why he stayed with the same company throughout his whole career was because he was “happy” with his job; he had job satisfaction. Back in...