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Tag: transparency

28 October 2016

Stay close to your team right now!

Written by Ben Willmott
Ben Willmott
team Ben Willmott at Teleopti explains how action-based web tools are the new stars of the show when it comes to workforce management For today’s team leaders, every minute counts.  Shifting business requirements and changing customer habits mean it is...
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Adherence, Agent empowerment, Agent motivation, Analysis, Coaching and Training, organizational efficiency, Real-time Adherence, workforce management collaboration, customer experience, flexible workforce management, home-working, intraday activities, performance reviews, remote working, rentalcars.com, skills grouping, team leader support, transparency, web tools, WFM, work-life balance, workforce management Leave a Comment
02 October 2015

WFM win-win – for both management and employees

Written by Olle Düring
Olle Düring
WFM Those familiar with workforce management (WFM) know it brings about great, wonderful efficiency. Those, however, new to WFM may mistakenly regard it as primarily a management tool, to be used at the expense of staff; i.e. management versus staff....
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Agent empowerment, Agent motivation, Automation, Scheduling, WFM Process agent empowerment, flexibility, shift fairness, transparency, why WFM Leave a Comment

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