Tag: transparency

Stay close to your team right now!

Written by
Ben Willmott
team Ben Willmott at Teleopti explains how action-based web tools are the new stars of the show when it comes to workforce management For today’s team leaders, every minute counts.  Shifting business requirements and changing customer habits mean it is...
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Contact Center Performance & KPIs, Contact Center Savings and Efficiency, Engage Customer Service Staff, Intraday Staffing Management, Motivation and Gamification for Contact Center, Training Planning for Customer Service, Understanding Workforce Planning Software , , , , , , , , , , , , , , Leave a Comment

WFM win-win – for both management and employees

Written by
Olle Düring
WFM Those familiar with workforce management (WFM) know it brings about great, wonderful efficiency. Those, however, new to WFM may mistakenly regard it as primarily a management tool, to be used at the expense of staff; i.e. management versus staff....
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Agent empowerment, Agent motivation, Automation, Scheduling, WFM Process , , , , Leave a Comment

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